Privacy policy

Privacy Policy Overview

This Privacy Policy explains how Divexy (referred to as "we" or "the Site") gathers, utilizes, and discloses your Personal Information when you visit or purchase from the Site.

Collecting Personal Information

When you visit, we collect data on your device, how you interact with the Site, and any necessary information to complete your purchases. If you contact us for support, we may collect additional details. In this Privacy Policy, "Personal Information" refers to any data that uniquely identifies an individual. Below is a summary of the types of Personal Information we gather and why.

Device Information

  • Examples of Data Collected: Web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and your interactions with the Site.
  • Purpose of Collection: To accurately load the Site for you and to analyze usage to enhance your experience.
  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify, our service provider, for business purposes.

Order Information

  • Examples of Data Collected: Name, billing and shipping addresses, payment information (e.g., credit card numbers), email, and phone number.
  • Purpose of Collection: To process your order, handle payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for fraud, and, with your preferences, send information about products or promotions.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify for business purposes.

Customer Support Information

  • Purpose of Collection: To assist you with customer support.
  • Source: Collected directly from you.

Minors

The Site is intended for individuals aged 12 and older. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to assist with our services and fulfill contracts with you. For example:

  • We use Shopify to power our online store. You can view Shopify’s Privacy Policy here: Shopify Privacy Policy.
  • We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to deliver targeted advertisements or marketing that we believe might interest you. For example:

  • Google Analytics helps us understand how customers use the Site. More information is available here: Google Privacy Policy or you can opt-out at Google Analytics Opt-out.
  • We may share your usage data, purchases, and ad interactions on other websites with our advertising partners via cookies or similar technologies (with your consent, depending on location).

Opt-out options for targeted ads:

Using Personal Information

We use your Personal Information to provide our services, process payments, fulfill orders, and keep you informed about new products or promotions.

Lawful Basis for Processing (GDPR)

If you’re a resident of the European Economic Area (EEA), we process your Personal Information under these legal bases:

  • With your consent;
  • To fulfill our contract with you;
  • For compliance with legal obligations;
  • To protect your vital interests;
  • To carry out tasks in the public interest;
  • For our legitimate interests, without infringing on your fundamental rights.

Retention of Personal Information

We retain your Personal Information for our records unless you request its deletion. For details on your right to erasure, see the "Your Rights" section below.

Automated Decision-Making

Residents of the EEA have the right to object to automated decision-making that has a legal impact. We do not engage in fully automated decision-making. Shopify uses limited automated decision-making for fraud prevention.

Examples:

  • Temporary IP denylist for repeated failed transactions, lasting a few hours.
  • Temporary credit card denylist associated with denied IPs, lasting a few days.

Your Rights (GDPR)

If you reside in the EEA, you have rights to access, transfer, correct, update, or delete your Personal Information. Contact us to exercise these rights.

Personal Information will initially be processed in Ireland and transferred outside Europe, including to Canada and the U.S. For more, see Shopify’s GDPR Compliance.

Your Rights (CCPA)

California residents have rights to access (Right to Know), transfer, correct, update, or delete Personal Information. To exercise these rights or to designate an authorized agent, contact us.

Cookies

Cookies are small data files that download to your device when you visit our Site. They improve your experience by remembering actions and preferences. We use various cookies for functionality, performance, advertising, and analytics.

Examples of Cookies Used:

  • Necessary for Store Functioning: e.g., secure customer login, shopping cart, checkout.
  • Reporting and Analytics: e.g., tracking landing pages, marketing, and referrals.

Cookies can be managed through your browser. Blocking cookies may impact functionality.

For more about cookies, see All About Cookies.

Do Not Track

Since there is no industry standard for Do Not Track signals, we do not change data practices based on these signals.

Updates

This Privacy Policy may be updated periodically to reflect changes to practices, legal requirements, or other factors.

Contact Us

For questions about our privacy practices or to make a complaint, contact us at [email protected].